Predictive dialer:
Dialedge dialer with 90% normal effectiveness distinguishing answering machines from live voices.
Voice recorder:
Inbound and outbound calls (100% recording) digital recorder.
Telephones:
Beetel IP Phone, Model : DF8800 CLIP
Headsets:
Zebronics Headset with amplifier
Agents’ screen size:
17” viewable inches.
Power backup:
Unlimited hour of battery backup, and 100% backup power generation for 2 days without refueling.
Leased lines:
Primary provider is Bharathi with 2Mbps 1:1 Pure speed and complete VOIP facility
Hardware :-
Agent Machines - Dual Core 2.0 2GB ram with Flat Monitors
IBM 3400X series Dual Core servers
Audio Codec
Cisco Router 3811 series
Voice Cancellation head sets
Central AC
Power Back up with UPS and automatic Generators.
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